Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and WhatsApp number when you sign up or fill in your brand brief
• Payment information processed securely via our payment processor — we do not store card details
• Brand assets, content preferences, and communication you share with us during onboarding
• Usage data such as pages visited and interactions with our website

2. How We Use Your Information

We use the information we collect to:

• Deliver and manage your content subscription and services
• Send you onboarding messages, content deliveries, and service updates via WhatsApp and email
• Process payments securely
• Improve our services and personalise your experience
• Respond to your enquiries and provide customer support

3. How We Share Your Information

We do not sell or rent your personal data. We may share your information with:

• Payment Processor — for secure payment processing
• Google (Forms & Drive) — to store and deliver your content assets
• Meta (WhatsApp Business) — to send you onboarding and delivery messages
• Make (Integromat) — to automate our onboarding workflows

All third-party tools used by LENLAB comply with applicable data protection laws.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with services. You may request deletion of your data at any time by contacting us at [email protected]. We will respond within 30 days.

5. Cookies

Our website may use cookies to improve your browsing experience. You can control cookie settings through your browser. We do not use cookies for advertising or tracking across third-party sites.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at [email protected].

7. Security

We take reasonable technical and organisational measures to protect your data. All payments are handled by our PCI-DSS compliant payment processor. However, no method of transmission over the internet is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or WhatsApp. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.